If you receive a damaged, defective, or incorrectly supplied product, please contact us within 7 days of delivery. After verification, we will provide a replacement or refund as applicable. In these cases we arrange and pay for the return — there is no cost to you.
Message us on WhatsApp at +91 63632 70449, call the same number, or email support@scan2connect.in. Please include your order number and a photo of the item — for a printed tag, a photo usually settles the matter without you needing to post anything back.
Items must be unused and in their original packaging. Once a tag has been scanned, activated or registered to an account it cannot be returned, because the QR code is permanently linked to that account and cannot be reissued to anyone else.
If you hit a problem with activation or functionality, contact support before returning anything — we will resolve the issue or send a replacement where required.
Changed your mind? Unused and unactivated tags may be returned within 7 days of delivery. The tag must reach us unused and in its original packaging, and return shipping is the customer’s responsibility in these cases.
Activated or registered tags cannot be returned. Once a tag has been scanned and linked to an account, its QR code is permanently associated with that account and cannot be reissued to anyone else.
Orders can be cancelled for a full refund any time before the tag has been printed. Once a tag has been printed we are unable to cancel it, as every tag is made to order with its own unique code.
Approved refunds are processed to the original payment method within 5–7 business days, counted from the day we receive and check the returned item.
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